Privacy Policy

At Arluna.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

This policy applies to all information collected through our mobile application (App), and/or any related services, sales, marketing, or events (we refer to them collectively as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when registering for the App, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.

The personal information we collect may include:

• Name, email address, and contact information
• Account login credentials (if you create an account)
• Financial information (when you connect bank accounts or financial services)
• Transaction data and history
• User profile information and preferences
• Device and usage information

Information Automatically Collected

In addition, our App may collect certain information automatically, including:

• Device information (such as your mobile device ID, model, and manufacturer)
• IP address, browser type, operating system
• App usage patterns and interaction data
• Location information (with your permission)

We use the information we collect or receive:

• To provide and maintain our Services, including to monitor the usage of our App.
• To process your financial data and provide personalized insights and recommendations through our AI systems.
• To manage your account, including authenticating your identity and managing access.
• To contact you regarding updates, security alerts, and support messages.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our Services.
• To detect, prevent and address technical issues, security breaches, and fraudulent activities.

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Security Measures

• 256-bit encryption for all data transmissions
• Secure cloud storage with regular security audits
• Multi-factor authentication options
• Regular security updates and vulnerability testing
• Employee access controls and security training

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where we are legally required to do so.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request that we transfer your information to another organization or directly to you.
• Objection: You can object to our processing of your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

We use cookies and similar tracking technologies to track activity on our App and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our App.
• Preference Cookies: Allow us to remember your preferences and settings.
• Analytics Cookies: Help us understand how you use our App.
• Marketing Cookies: Used to track users across apps and devices for advertising purposes.

You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will make reasonable efforts to provide notification through the App or via email if we have your contact information.

If you have any questions about this Privacy Policy, you can contact us:

• By email: privacy@arluna.ai
• By visiting our website: www.arluna.ai/contact
• By mail: Arluna AI Ltd, 123 Fintech Street, London, UK EC1A 1BB